Just so you don’t think I’m all about the negative stuff (see my last post), this weekend I also had two instances of excellent service.
This is one of my favourite shops and is one of my inspirations for my own business I’m launching (more details soon!). The place is jam-packed with just plain old awesome stuff. I can get bacon band-aids there, spiffy water bottles, hard-to-find boutique skin care lines, funny greeting cards and all kinds of awesome. I used to work in the area and would go there almost every day at lunch to shop & look around (Hi, Jett!).
I stopped in this weekend while out with a gal pal and met some of their new sales staff. Maggie was really great and helped me pick out a new business card case. She didn’t pressure me to buy anything and actually spoke to me like a person rather than just a “customer”. I felt like I had a great shopping experience and I’m glad it lived up to my past experiences with the store. It’s all about consistency!
You can follow The Outer Layer on Twitter @theouterlayer or visit their site here.
2. Starbucks @ Yonge & Shuter St.
On my way home from seeing Bridesmaids with some friends I popped in for a latte. The gal there was totally pleasant and explained the differences between a couple of drinks to me. I ended up ordering one and she gave it to me for free! She said that “it was an experiment” for me, so no charge. Totally awesome. I thought I was just getting a free flavour shot, not the whole drink!
A very nice end to the weekend. There is still hope that good service exists out there!
Have you had any great or horrible service lately?